Returns & Refunds

Returns

All the purchases at lolawantslola.com are regulated on Portuguese legislation.
All returns must be made within 15 days of delivery.
Items must be returned in the same condition it was dispatched (without use, washing or odors), and including label and package.
Lola Wants. reserves the right to reject returns with items that appear to be changed, washed or damaged due to bad usage.
Lola Wants is not responsible for bad usage or incorrect washing of the items. We suggest reading of section “Lingerie Care”.
We also suggest reading of sections “Size Guide” or “Fitting & Care” before purchasing.
“Sale” items cannot be returned.
For further questions related with returns, please contact us at help@lolawantslola.com or using +351 215 834 270, available Monday to Friday, from 10:00 am to 1:00 pm and 2:00 pm to 5:00pm. 

Return process

To return an item, please follow these steps: 

  1. Contact us at help@lolawantslola.com with thefollowing details (Or contact us by phone: +351 215 834 270): 
    • Name
    • Contact E-mail
    • Phone number
    • Order Date
    • Order Number
    • Item reference
  2. We will send you a return confirmation code.
  3. Fill the Return Form  sent with your order.
  4. Pack the order like received and seal it.

Returns will only be followed up after receiving and quality control. If the item is not approved at quality control, it will be shipped to you and shipment taxes will be charged.
We guarantee a confirmation in 2 days after receiving.

Refunds

Refund will be made through the same payment method. In case of Bank Reference payments, refund will be made through bank transfer to your IBAN.
Refund will be made within 2 weeks after item receiving.
Please notice that refunds made through credit cards may take longer (up to 14 working days) due to your particular bank conditions.